Frequently Asked Questions
Are stun guns legal?
Stun guns are legal in most states. However, some states do restrict them, and for that reason we cannot sell/ship to those states. Here's a general list of states and cities with restrictions:
STATES THAT STUNNING DEVICES ARE RESTRICTED:
* HAWAII
* ILLINOIS
* MASSACHUSETTS
* MICHIGAN
* NEW JERSEY
* NEW YORK
* RHODE ISLAND
* WISCONSIN
CITIES WHERE STUNNING DEVICES ARE RESTRICTED:
* ANNAPOLIS, MD
* BALTIMORE, MD
* BALTIMORE COUNTY, MD
* DENSION / CRAWFORD COUNTY, IA (*According to Sheriff Tom Hogan*)
* DISTRICT OF COLUMBIA
* PHILADELPHIA
Click here for a detailed listing of state restrictions. Please note that while we try our best to keep this list as updated as possible, it may not be an all-inclusive list. It will be up to you to check and obey your local laws regarding stun guns and pepper spray.
Is pepper spray legal?
We consider pepper spray to be legal. Read more about pepper spray laws here.
When does pepper spray expire?
It's hard to pinpoint an exact date that your pepper spray expires. A general rule of thumb is to replace your pepper spray every 2 years, even if you have never used it. However, if your pepper spray is frequently exposed to or left in extreme hot/cold weather (which you should NEVER do), you may want to replace it more often.
How can I test my pepper spray?
Your pepper spray should be test fired every 6 months. Simply flip the top or open the case and press the button for about one second. Be sure not to test it in an enclosed area or near any people or pets.
When will my order be shipped?
Most orders are shipped within 48 hours; many are shipped on the very same day. However, in some rare instances your order may take up to 4 business days to process.
Orders placed after 5 PM EST on Fridays will not be processed until the following business day. Orders placed on holidays will not be processed until the following business day.
How will my order be shipped?
We ship via USPS Priority Mail or Parcel Post for nearly every order. We have special shipping & handling arrangements with them; that's why we can offer such inexpensive shipping.
If you require special shipping services (i.e. Next Day, gift wrap, etc), please notify us prior to placing your order so we can notify our shipping department.
If you choose not to use the standard shipping method we choose, we will ask you to cover the difference in cost.
What if my item is defective?
We are committed to excellent customer service!
If you believe your item to be defective, contact us within three days of receiving your item. We'll issue you an RA # so you can return it to us. (You will be responsible for the shipping cost to return it to us.) We CANNOT accept a return without an RA #!
We will test it, and if it's found to be defective, we will:
A) Send you an exact replacement (we'll cover shipping charges to get it back to you, and refund the shipping charges you paid to send it to us)
OR
B) Refund your purchase price plus the shipping charges you paid to send it to us (less the original S&H)
If your item is found to be in working order, we will:
A) Refund your purchase price minus a 25% restocking fee (and less the original S&H)
OR
B) Issue a Store Credit in the amount of your purchase price (less the original S&H)
We cannot accept a return if you do not contact us within three days of receiving your item.